Privacy & Legal

Trust and Transparency

At Ampere Development, we prioritize trust through transparent practices and robust privacy protections. Whether you’re renting load banks, Starline tapboxes, or utilizing our load testing services, we aim to provide clear information about how we handle your data, deliver our services, and uphold our legal and ethical responsibilities. Below, we outline our policies to ensure confidence in partnering with us.

Privacy Policy

Protecting Your Information

Your privacy is our priority. This section explains how we collect, use, store, and protect your personal and business information when you engage with Ampere Development.

1. Information We Collect

We collect information to deliver and enhance our load bank rentals, Starline tapbox rentals, and load testing services, including:

Personal Information: Name, email, phone number, and billing details provided when requesting quotes, placing orders, or contacting us.
Business Information: Company name, address, and industry details to customize our services.
Usage Data: Website interactions (e.g., IP addresses, browser types, pages visited) collected via cookies and analytics tools.
Service-Related Data: Technical details (e.g., load bank specifications—details about equipment capacity and settings—or test results) to ensure proper service delivery.

2. How We Use Your Information

We use your information to:

Process rental agreements and service requests.
Communicate about orders, updates, or support inquiries.
Improve our website and services through analytics.
Comply with legal obligations (e.g., tax reporting, safety regulations).
Send optional marketing communications (with your consent; opt out via unsubscribe links in emails or by emailing privacy@ampere.dev).

3. Data Protection

We implement robust security measures, including:

Encryption: Sensitive data is encrypted during transmission and storage.
Access Controls: Data access is restricted to authorized personnel within our organization.
Security Audits: Regular audits identify and address vulnerabilities.

4. Data Sharing

We do not sell your personal information. Sharing occurs only with:

Service Providers: Trusted partners for payment processing, equipment delivery, or analytics, bound by confidentiality agreements.
Legal Requirements: When required by law (e.g., court orders, regulatory requests).
Business Transfers: In mergers or acquisitions, data may be transferred with equivalent privacy protections.

5. Your Rights

You have the right to:

Access your personal information.
Request corrections to inaccurate data.
Request deletion of your data (subject to legal retention requirements, e.g., tax records retained for 7 years).
Opt out of marketing communications at any time.

To exercise these rights, contact privacy@ampere.dev. We respond promptly per applicable data protection laws.

6. Cookies and Tracking

Our website uses cookies to improve your experience (e.g., remembering preferences). Manage cookie settings via your browser or view our Cookie Policy.

7. Changes to This Policy

Effective Date: May 23, 2025. We may update this policy to reflect service or legal changes. Updates will be posted here.

Illustration of privacy and security measures

Terms of Service

Clear Terms for Our Services

Our terms govern the rental of load banks, Starline tapboxes, and load testing services, ensuring clarity and fairness.

1. Rental Agreements

Eligibility: Renters must be 18+ and authorized to enter binding contracts for their organization.
Rental Period: Begins on delivery and ends on the agreed return date. Extensions require prior approval.
Pricing and Payment: Fees are outlined in your quote or agreement. Payment is due upon receipt unless specified. Late payments may incur fees.
Equipment Use: Equipment must be used only for its intended purpose by qualified personnel (trained operators). Misuse may result in charges or agreement termination.

2. Load Testing Services

Scope: Includes setup, operation, and reporting by certified technicians, tailored to your needs.
Safety: Clients must provide a safe work environment and comply with regulations. We adhere to OSHA (Occupational Safety and Health Administration) and industry standards.
Deliverables: Test results and PDF reports delivered within 5 business days post-testing.

3. Responsibilities

Client Responsibilities: Provide site access, necessary utilities (e.g., power, water), and return equipment in good condition (normal wear excepted).
Ampere Development Responsibilities: Deliver functional equipment, provide technical support, and perform agreed services.

4. Liability and Insurance

Damage or Loss: Clients are liable for equipment damage or loss due to negligence. Optional insurance is available (contact support@ampere.dev).
Limitation of Liability: We are not liable for indirect damages (e.g., lost profits) unless required by law.

5. Cancellation and Refunds

Cancellations require 48 hours’ notice before the rental start date to avoid fees. Refunds are processed within 14 days for eligible cancellations.

6. Governing Law

These terms shall be governed by and construed in accordance with the laws of the state or region where the incident or service location occurs. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the state or region where the incident or service location occurs.

Operational Policies

Ensuring Smooth Service Delivery

Our policies ensure reliable service for load bank and Starline tapbox rentals and load testing:

1. Equipment Maintenance

All load banks and Starline tapboxes are inspected, tested, and maintained to manufacturer standards before delivery. Report issues to support@ampere.dev for prompt resolution.

2. Delivery and Pickup

Schedules are coordinated in advance. Expedited or non-standard delivery may incur fees. Clients must ensure site accessibility for delivery vehicles and equipment.

3. Support and Assistance

Technical support is available Monday–Friday, 8 AM–5 PM. On-site support for load testing is included; additional support may incur fees.

4. Environmental Responsibility

We minimize environmental impact through energy-efficient load banks and recycling of packaging materials. Clients are encouraged to use equipment sustainably.

Frequently Asked Questions

Find answers to common questions about our privacy, terms, and services.

What happens if equipment is damaged during rental?

Clients are responsible for damage due to negligence or improper use. You can opt for our insurance coverage to mitigate risks. Contact support@ampere.dev for details.

How do I opt out of marketing communications?

Use the unsubscribe link in our emails or email privacy@ampere.dev to opt out at any time.

What are cookies, and how can I manage them?

Cookies are small files that enhance your website experience (e.g., remembering preferences). Manage them via your browser settings or review our Cookie Policy.

Contact Us

For questions about our privacy practices, terms, or policies, contact:

Email: support@ampere.dev
Phone: (888) 345-LOAD