Privacy & Legal

Trust and Transparency

At Ampere Development, we are committed to fostering trust through transparent practices and safeguarding your privacy. Whether you're renting load banks, Starline tapboxes, or utilizing our load testing services, we aim to provide clarity on how we handle your information, operate our services, and uphold our legal and ethical responsibilities. Below, we outline our policies in detail to ensure you feel confident in partnering with us.

Privacy Policy

Protecting Your Information

Your privacy is a top priority. This section explains how we collect, use, store, and protect your personal and business information when you interact with Ampere Development.

1. Information We Collect

We collect information to provide and improve our load bank rentals, Starline tapbox rentals, and load testing services. This may include:

Personal Information: Name, email address, phone number, and billing details provided when you request a quote, place an order, or contact us.
Business Information: Company name, address, and industry details to tailor our services to your needs.
Usage Data: Information about how you interact with our website, such as IP addresses, browser types, and pages visited, collected via cookies and analytics tools.
Service-Related Data: Technical details about the equipment rented or tested, such as load bank specifications or test results, to ensure proper service delivery.

2. How We Use Your Information

We use your information to:

Process rental agreements and service requests.
Communicate with you about your orders, updates, or support inquiries.
Improve our website, services, and customer experience through analytics.
Comply with legal obligations, such as tax reporting or safety regulations.
Send optional marketing communications (with your consent, and you can opt out at any time).

3. Data Protection

We implement robust security measures to protect your data, including:

Encryption of sensitive information during transmission and storage.
Access controls to limit who can view your data within our organization.
Regular security audits to identify and address vulnerabilities.

4. Data Sharing

We do not sell or share your personal information with third parties except in the following cases:

Service Providers: Trusted partners who assist with payment processing, equipment delivery, or website analytics, bound by strict confidentiality agreements.
Legal Requirements: When required by law, such as in response to a court order or regulatory request.
Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Opt out of marketing communications at any time.

To exercise these rights, contact us at privacy@ampere.dev. We will respond promptly in accordance with applicable data protection laws.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Changes will be posted here. Effective Date: May 23, 2025

Terms of Service

Clear Terms for Our Services

Our terms of service govern the rental of load banks, Starline tapboxes, and the provision of load testing services. These terms ensure clarity and fairness for all parties.

1. Rental Agreements

Eligibility: Renters must be 18 or older and authorized to enter binding contracts on behalf of their organization.
Rental Period: The rental period begins on the delivery date and ends on the agreed-upon return date. Extensions require prior approval.
Pricing and Payment: Rental fees are outlined in your quote or agreement. Payment is due upon receipt unless otherwise specified. Late payments may incur fees.
Equipment Use: Equipment must be used only for its intended purpose by qualified personnel. Misuse may result in additional charges or termination of the agreement.

2. Load Testing Services

Scope: Services include setup, operation, and reporting by our certified technicians, tailored to your specifications.
Safety: Clients must provide a safe working environment and comply with all applicable regulations. Ampere Development adheres to OSHA and industry safety standards.
Deliverables: Test results and reports are provided in PDF format within 5 business days after testing.

3. Responsibilities

Client Responsibilities: Ensure proper site access, provide necessary utilities (e.g., power or water), and return equipment in good condition (normal wear and tear excepted).
Ampere Development Responsibilities: Deliver equipment in working order, provide technical support, and perform services as agreed.

4. Liability and Insurance

Damage or Loss: Clients are responsible for equipment damage or loss due to negligence or improper use. Ampere Development provides optional insurance coverage (contact us for details).
Limitation of Liability: Ampere Development is not liable for indirect damages, such as lost profits, arising from equipment use or service performance, except as required by law.

5. Cancellation and Refunds

Cancellations must be made 48 hours before the rental start date to avoid fees. Refunds are processed within 14 days for eligible cancellations.

6. Governing Law

These terms are governed by the laws of [Insert Jurisdiction]. Disputes will be resolved in the courts of [Insert Jurisdiction].

Operational Policies

Ensuring Smooth Service Delivery

To ensure smooth service delivery, we maintain the following operational policies:

1. Equipment Maintenance

All load banks and Starline tapboxes are inspected, tested, and maintained to meet manufacturer standards before delivery. Clients must report any equipment issues immediately to support@ampere.dev for prompt resolution.

2. Delivery and Pickup

Delivery and pickup schedules are coordinated with you in advance. Additional fees may apply for expedited or non-standard delivery. Clients must ensure site accessibility for delivery vehicles and equipment.

3. Support and Assistance

Our team is available Monday through Friday, 8 AM to 5 PM, for technical support and troubleshooting. On-site support for load testing services is included; additional support may incur fees.

4. Environmental Responsibility

We strive to minimize our environmental impact by using energy-efficient equipment and recycling materials where possible. Clients are encouraged to follow best practices for sustainable equipment use.

Contact Us

If you have questions about our privacy practices, terms of service, or operational policies, we’re here to help. Reach out to us at:

Email: support@ampere.dev
Phone: (888) 345-LOAD
Address: [Insert Address, e.g., 123 Power Lane, Suite 100, City, State, ZIP]